Refund & Cancellation Policy
Last updated: November 4, 2026
You can cancel your BAP membership anytime, new members can get a full refund within 7 days, and unused credit packs are refundable within 30 days of purchase.
| Purchase | Cancel | Refund |
|---|---|---|
| Pro free trial (7 days) | Anytime before the trial ends | Never charged if you cancel before the trial ends |
| Paid plan, first charge (monthly or yearly) | Anytime | Full refund if you ask within 7 days of your first charge |
| Paid plan, later periods | Anytime; access continues to the end of the period you paid for (month or year) | No refunds for partial months or years |
| Credit pack, nothing used | n/a | Full refund if you ask within 30 days of purchase |
| Credit pack, partly used | n/a | Not refundable; remaining credits stay on your account |
| A service that failed | n/a | Not charged: misses, errors and incomplete results are never billed |
How to cancel
Open BAP → Services → Manage billing → Cancel membership. You will not be charged again, and member pricing continues until your paid period ends.
How to request a refund
Email support@buybap.com from your account email with the date and amount of the charge. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.
Billing errors
If you were charged twice or charged for a service that did not run, email us within 60 days and we will correct it.
Disputes
Please contact us before filing a chargeback; most issues are fixed within one business day.
Apex Care Solutions VA LLC dba BAP · support@buybap.com · 469-224-1122